TERMS and CONDITIONS
Contact numbers are as follows:
Tel: + 27 (021) 685 7305
Fax: + 27 (021) 686 5803
Mobile: + 27 (083) 9555 790
P.O. Box 787
23 Belmont Road, Tannery Park, Suite 8
GENERAL INFORMATION & CONDITIONS OF SALES
Bookings can be made 7 days a week. 48 hours in advance (day tours only).
International and national tours, 3 weeks advance notice is required.
All safaris tours are subject to minimum of 2 passengers. (25% surcharge for less than 2 passengers). Package tours are set as per quotation per tour.
All river rafting tours are subject to minimum 10 persons.
All tours departure and arrival times are approximate.
Luggage and personal possessions are carried at your own risk.
Passengers are allowed, preferably, 1 small rucksack or a small bag. All baggage and personal effects are at all times the client’s risk.
Xama Adventures excepts no responsibility for missed flights or any other inconvenience, while in the service of Xama Adventures.
Full payment can be made directly to the guide if arranged on commencement of the tour.
A non-refundable deposit is payable on booking, and to secure a booking.
Passengers are strongly advised to take out travel insurance covering personal accidents, medical expenses and baggage loss.
Xama Adventures will not accept responsibility for any accident, injury, death, illness or delays from any cause whatsoever sustained or suffered by any person or theft or loss of, or damage to any property, occurring during matters relating to accommodation, sight-seeing and transport of any means. Any claims arising shall be subject to South African Law and the exclusive jurisdiction of the South African Courts.
Xama Adventures reserves the right to change our routes, conditions and rates without prior notice.
Deposit and Payment
A non-refundable 10% deposit is required to secure a booking. The amount forms part of the payment for the trip and shall be offset to the total amount charged to the client/agent. If the full amount is not paid by fourteen (14) working days prior to departure, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeit. Clients booking within fourteen (14) days of tour departure are required to pay the full amount immediately to secure the seat.
In the case of a booking cancellation, the Company shall retain the full deposit. If a booking is cancelled less than twenty-one (21) business days prior to tour departure date, then the client is subject to a cancellation fee as follows:
* 30-37 days 40% of the total fare * 21-30 days 65% of the total fare
* 14-21 days 85% of the total fare * 0-14 days 100% of the total fare
Any client joining a tour after departure date, or not at all, or leaving before the completion of the tour for any reason whatsoever, is not entitled to any refunds whatsoever from the Company, or entitled to claim any costs for any added expenses they incur. The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in this instance the Company agrees to refund all monies already paid by the client. This shall be the Company’s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the Company. Tours are subject to minimum of 2 persons and rafting trips are subject to minimum of 10 persons. If that number is not obtained, the Company reserves the right to cancel the tour. A full refund would then be payable to all booked clients.
Passports & Visas
A valid passport is required for all tours traveling outside of South Africa. Depending on the tour and your nationality, you may require visas for certain countries. Please ensure that you possess all relevant documentation before traveling. It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other required documentation are all in order for the countries visited. The Company cannot be held liable for any consequences, damages or claims if the client prior to commencement of the tour does not correctly attend to the client’s documentation and related matters.
What to Bring
Mosquito repellent, swimming costume, flashlight, binoculars, comfortable walking shoes, camera, towel, pillows, warm jacket, sleeping bag (certain trips), hat/cap, sunglasses, suntan lotion, beverages, personal medication and any other items you may require.
Depending on the type of tour. You may require a sleeping bag & mattress. This can be organized given prior notice.
Temperatures vary according to the time of year. Winters months last from June to August, days are generally warm but evenings can be cold, a warm jacket is required. The summer months are hot and light clothing can be worn.